By using WavyGo, you accept these Terms and Conditions.WavyGo Terms and Conditions

Effective 27 October 2026.

1. Who we are and what these Terms cover

These Terms govern your use of the WavyGo mobile application and website (the "Platform"), operated by WavyGo Mobility Services Private Limited, CIN U77100BR2025PTC077095, whose registered office is at C/o Ramchandra Mehta, Ward No-08, Bishunpur, Daulatpur, Raghopur, Supaul - 852215, Bihar ("WavyGo", "we", "us"). By creating an account, ticking the consent box or making a Booking, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

In these Terms: "User" or "you" means a person using the Platform to book a Vehicle; "Partner" means an independent business that owns the Vehicles it lists, holds the licences and permits needed to rent them out, and offers them through the Platform; "Vehicle" means a two-wheeler (petrol or electric) listed by a Partner; "Booking" means a confirmed reservation of a Vehicle for a Rental Period; "Rental Period" means the period from the scheduled start time to the return of the Vehicle; "Rental Amount" means the rental charge you pay through the Platform for a Booking.

2. Our role

2.1 WavyGo is an online marketplace. We are a "marketplace e-commerce entity" under the Consumer Protection (E-Commerce) Rules, 2020 and an "intermediary" under the Information Technology Act, 2000. We provide technology to discover, compare, verify, book and pay for Vehicles offered by Partners.

2.2 We do not own, operate, maintain or insure the Vehicles, and we do not provide drivers or passenger transport. The rental contract for each Booking is between you and the Partner. WavyGo is a party only to the obligations stated in these Terms (verification, payment collection, refunds and support).

2.3 Before you pay, we show you the Partner's name, address and contact details, the Vehicle details, the total price with all taxes and charges, the security deposit, the cancellation rules and the grievance officer's details.

2.4 Vehicles are for self-driving only.

2.5 Nothing in these Terms excludes or limits any right or remedy you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by contract.

2.6 WavyGo earns a commission from Partners. You do not pay WavyGo a separate platform fee. If this changes, we will show the fee before you pay.

3. Eligibility

You may book a Vehicle only if you are at least 18 years old, can enter into a binding contract, and hold a valid Indian driving licence for the category of the Vehicle (valid on the date of Booking and throughout the Rental Period). Your licence must not be suspended, cancelled or disqualified. At present, foreign nationals cannot book Vehicles on the Platform.

4. Account and verification

4.1 Registration. We collect your name, date of birth, mobile number and email address. We may verify your mobile number and email address by a one-time password (OTP) or link.

4.2 Driving licence verification. Before your first Booking you must provide your driving licence details. We check the details and validity of your licence, and we may use authorised service providers for this check.

4.3 Aadhaar is voluntary. You may choose to verify your identity with Aadhaar. If you do, you enter your Aadhaar number and UIDAI sends an OTP to your Aadhaar-linked mobile number. The check is carried out through our verification service provider, Quick eKYC. We do not store your Aadhaar number. You may verify through your driving licence instead, and we will not refuse a Booking only because you did not choose Aadhaar, if your driving licence verification is complete. How we handle your data is explained in our Privacy Policy.

4.4 Accuracy. You confirm that everything you give us is true, complete and belongs to you. Giving false or someone else's documents is a serious breach and may be reported to the police.

4.5 Handover checks. The Partner may check your original driving licence and match your face with the photo on it at handover. If the checks fail, or the person arriving is not the verified User, the Partner may refuse handover and the Booking is treated as a no-show under clause 6.

4.6 One person, one account. Only the verified User may ride the Vehicle. Do not share your account or let anyone else ride.

5. Prices, payments and taxes

5.1 The price shown at checkout is the rental charge set by the Partner, with taxes where they apply. The refundable security deposit is shown separately in the listing (see clause 11). There is no platform fee. The full breakdown is shown before you pay.

5.2 The Partner is the provider of the rental service. GST is charged only where the Partner is registered under GST and the law requires it. The invoice or bill for the rental is issued in the Partner's name through the Platform. WavyGo issues its own invoices to Partners for its commission.

5.3 Payments are processed through RBI-authorised payment gateways. We do not store your card, UPI or bank credentials.

5.4 Extra charges (late return, extra kilometres, fuel or charge shortfall, cleaning, lost accessories, damage, challans) are payable only as per the rate card shown to you before Booking.

5.5 If a payment fails but money is debited, it will be refunded to the same source within 7 working days.

6. Cancellation by you and refunds

6.1 Time is counted before the scheduled start time shown in your Booking confirmation.

When you cancel

Refund of the Rental Amount (with GST, if charged)

36 hours or more before start

100%

Less than 36 hours, up to 24 hours before start

80% (20% retained)

Less than 24 hours, up to 12 hours before start

50% (50% retained)

Less than 12 hours before start, or no-show, or failed handover checks

No refund of the Rental Amount

6.2 You pay the security deposit in cash directly to the Partner at handover, so cancelling before handover does not involve a deposit.

6.3 Refunds are sent to the original payment method within 5 to 7 working days of cancellation.

6.4 The amount retained is a fair estimate of the loss caused to the Partner and WavyGo (a Vehicle held back from other customers, and lost bookings), and not a penalty.

6.5 For Bookings longer than 3 days, the amount retained under the last row of the table will not exceed the rental for the first 3 days.

7. Cancellation by the Partner or WavyGo

If a Partner cancels, does not hand over the Vehicle, or the Vehicle is unavailable or unsafe, or if WavyGo cancels for any reason other than your breach, you get a 100% refund of the amount you paid. We will try to help you find another Vehicle but are not obliged to. We do not charge you any cancellation fee that the Partner or WavyGo would not bear if they cancelled. Partners who cancel repeatedly may be removed from the Platform.

8. Pickup, use and return

8.1 At handover, inspect the Vehicle with the Partner and record existing damage in the app with photos or video. Report any problem before you leave.

8.2 The Partner provides at least one helmet. You and any pillion must wear a helmet at all times. Carry your original driving licence while riding.

8.3 Return the Vehicle on time, at the agreed place and in the same condition (fair wear and tear excepted), with fuel or charge as stated in the listing.

8.4 Late return is charged per hour as per the rate card. If you are more than 6 hours late without informing the Partner, the Partner may treat the Vehicle as unreturned and report it to the police.

8.5 Kilometre limits and area limits stated in the listing apply. Do not take the Vehicle outside the permitted area without the Partner's written consent in the app.

9. Prohibited uses

You must not: ride without a valid licence or under the influence of alcohol or drugs; let anyone else ride; use the Vehicle for delivery, ride-hailing, carrying passengers or goods for hire or reward; carry more than one pillion or overload the Vehicle; race, perform stunts or ride off-road (unless the listing allows); sub-rent, sell, pledge or lend the Vehicle; tamper with the GPS device, odometer, battery or number plate; exceed speed limits or break traffic laws; or use the Vehicle for any illegal purpose.

10. Traffic laws, challans, accidents and damage

10.1 You must follow the Motor Vehicles Act, 1988 and the rules made under it. You are responsible for all challans, fines, tolls and penalties incurred during the Rental Period. If the Partner or WavyGo pays one, we may recover it from you with a copy of the e-challan or notice.

10.2 In case of an accident, theft or breakdown, inform the Partner immediately and call WavyGo support on 9341162251 (9:00 AM to 9:00 PM). If anyone is injured, call 112 first. Inform the police if anyone is injured or the Vehicle is stolen. Keep all documents and do not agree to any settlement without the Partner's consent.

10.3 The Partner maintains comprehensive insurance for the Vehicle as required by law. Insurance may not pay if you break these Terms or the law. You are liable for damage to the Vehicle up to the amount of the security deposit shown in the listing, except where the damage results from your breach of these Terms or violation of law, in which case you are liable for the actual loss.

10.4 Charges for lost keys, helmets or accessories are as per the rate card.

11. Security deposit

The deposit amount is shown in the listing before Booking. You pay it in cash directly to the Partner at handover. WavyGo does not collect or hold the deposit. The Partner must give you a receipt, or an acknowledgment in the app, for the amount received. Always ask for it and keep it.

The Partner must return the deposit in full when you return the Vehicle and it has been inspected, less only deductions that are itemised and supported by photos, challans or invoices. Any amount not in dispute must be returned immediately. If you disagree with a deduction, you can raise it through our grievance process and we will help resolve it with the Partner. Subject to clause 2.5, WavyGo is not liable for the deposit itself.

12. Location and GPS

Some Vehicles are fitted with GPS devices. Where a Vehicle has one, its location is tracked during the Rental Period for safety, theft recovery and attributing challans or incidents. We track only Vehicles that have a GPS device, and we do not track your phone during the Rental Period. See the Privacy Policy.

13. Conduct and reviews

Treat Partners, staff and other Users with respect. Reviews and ratings must be honest and must not contain unlawful, defamatory or abusive content. We may remove content that breaks these Terms or the law.

14. Suspension and termination

We may suspend or close your account, and a Partner may refuse a Booking, for false documents, fraud, unsafe or illegal use, repeated breaches or non-payment. We will tell you the reason where the law allows. Refunds due to you will still be paid as per these Terms. We may share information with the police where the law requires or permits.

15. Intellectual property

The Platform, name, logo and content belong to WavyGo or its licensors. You may use the Platform only for your personal bookings under these Terms.

16. Disclaimers and limit of liability

16.1 Partners are independent businesses. To the extent permitted by law, WavyGo is not responsible for the condition of a Vehicle or a Partner's acts, except where the loss is caused by our own negligence or a deficiency in our own services.

16.2 Subject to clause 2.5, WavyGo's total liability to you for any claim relating to a Booking is limited to the amount you paid for that Booking. This limit does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by our negligence, or any liability that law does not allow us to limit.

16.3 Events outside our control (floods, landslides, road closures, strikes, government orders, network failures) may affect Bookings. In such cases we will offer a refund as per clause 7.

17. Indemnity

You will compensate WavyGo and the Partner for losses, penalties and claims caused by your breach of these Terms, your violation of law, or your misuse of the Vehicle.

18. Support and grievance redressal

Customer support: 9341162251, between 9:00 AM and 9:00 PM.

Grievance Officer: Anil Anand, Founder and CEO.

Email: anil@wavygo.in. Phone: 9341162251. Address: 5, ASHINE Building, SVNIT, Surat - 395007.

We acknowledge every complaint within 48 hours and resolve it within one month of receipt, and we aim to do it sooner. If you are not satisfied, you may call the National Consumer Helpline at 1915 or approach the Consumer Commission.

19. Governing law and disputes

These Terms are governed by the laws of India. Nothing here limits your right under the Consumer Protection Act, 2019 to approach the Consumer Commission where you live or work. For other disputes, the courts at Patna have exclusive jurisdiction.

20. General

We may update these Terms and will give at least 15 days notice in the app or by email for material changes; continuing to use the Platform after that means you accept them. If any part is found invalid, the rest continues. You may not transfer your rights under these Terms. These Terms and the Privacy Policy are the whole agreement between you and WavyGo about the Platform. Notices to you may be sent by app notification, SMS or email.